Order Management
Order Management allows companies to manage a large volume of customer orders and meet varied fulfillment objectives. Powerful Order Management helps you manage customer orders, allocations and new product deployment planning throughout your supply chain. It helps you achieve optimized fulfillment, rapid order processing cycles, cost-effective sourcing of inventory to customer orders, and increased revenue with capabilities such as substitution, cross-selling items, and Value Added Services (VAS). Customer-facing employees responding, when handling calls regarding order statuses, can significantly impact customer relationships and future business opportunities. Failure to provide accurate answers may send customers to competitors for the next shipment of Items/Products.
Analyzing trends and preparing for expected and unexpected volumes will ensure that there is a smooth process in place where your customers get what they ordered, when they order it. Analyze what customer services work, what sells well in under each channel and focus on strengths.
